Lifecycle services for every stage of your colocation journey

Our premium-build data centres are a given – it’s our approach to client service that really raises the bar.

Lifecycle services – everything covered

Our services are designed to take away many of the headaches that project teams and other third parties often face as part of the larger solution around their colocation installation. In essence, they enable clients to have a one-stop go-to person for everything colo-related throughout their colocation experience.

When prospective clients first sit down with members of our team to discuss our solutions, one of the first things they comment on is our overall approach. Our service-enhanced colocation label is not just a phrase; it is the embodiment of what makes Datum tick – our key differentiator.

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End-to-end lifecycle management

Listening to the challenges faced by our clients has enabled us to develop a range of services across the lifecycle – a range which continues to grow as our clients evolve and their environments change. To complement our pure-play colocation offering, our clients have access to a whole range of lifecycle services to facilitate and enable their colocation journey.

We have established a strong network of partners through our Datum Connect ecosystem. These partners are carefully selected to meet our high standards of excellence and commitment to client satisfaction. Whether we provide the lifecycle services ourselves or through our partners, our goal is the same – to ensure that our clients receive the best possible support throughout their entire colocation journey with us.

Security & Certification

We achieve and maintain certifications and accreditations for our data centres’ physical environment, conforming to the best industry practices, and can support our clients to obtain certifications for any infrastructure hosted in our data centre.
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Backup & workplace recovery

We understand the importance of ensuring that your business has a solid backup process in place. We can connect you with partners from our Datum Connect ecosystem who can help you ensure that your business is prepared for any potential emergency.
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Asset management

We understand the importance of knowing the location of individual pieces of hardware, defining the layout of client racks in our facility and supporting existing asset tracking tools. We can support our clients with their asset tracking to ensure that their assets are always accounted for, reducing the risk of lost or misplaced items and ensuring that their operations run smoothly.
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Infrastructure procurement

Our team is highly skilled in identifying the unique needs of our clients and delivering the right equipment for their specific requirements. From cables to power feeds and distribution equipment, we work closely with our clients to ensure that their infrastructure is fully operational and stays efficient.
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Hardware disposal

By getting us to help you implement a well-planned and safe hardware disposal process, you can mitigate the risks associated with end-of-life equipment and help to safeguard your organisation’s reputation and environmental commitments.
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Break fix

We understand the importance of minimising any downtime for your organisation, and our break fix services are designed to do just that. Our multi-vendor break fix support for client equipment installed in our data centres ensures that you have access to top-of-the-line equipment maintenance and repair services.
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General managed services

Our extensive partner ecosystem serves as the backbone of our managed services, ensuring that our clients have access to the latest hardware, unmatched network links and guidance on everything from cloud computing to data analytics and security.
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Let’s talk

As a provider of pure-play colocation services, we believe that by focusing on what we do best, we can provide a level of service that is unparalleled in the industry. We understand, however, that our clients require more than just colocation services; they need services throughout their entire colocation lifecycle. That’s why we have built an ecosystem of partners that are available to provide complementary services to our clients as and when they need them – from cloud-based solutions and network connectivity to security services.

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