The energy sector is undergoing changes in patterns of supply and demand, with competition arriving from new renewable sources and supplies. It is expected that traditional supply and demand patterns will be disrupted by new technologies, such as energy storage, while digital technologies will transform operations – IoT, customer self-service through mobile apps, and smart contracts. At the same time, the sector must abide by government policies and regulations, as energy assets become decentralised, smart and interconnected.
Digitisation has driven energy and utility organisations to review their IT infrastructure, undertaking digital transformation projects to increase competitiveness, efficiency and customer service.