Concierge Services

Migrating your IT infrastructure can be a stressful time. To enable our clients to have a smoother transition and an improved business outcome, Datum applies the Datum Concierge approach – providing guidance, advice and practical support from pre-contract to post-deployment.

The Datum Concierge approach has been proven to make a real difference to our clients. It epitomises Datum's approach to client service with transparency and accountability delivered through:

  • Practical advice, support and guidance to inform deployment design and assist in the transition
  • Proactive service reporting and account management
  • Dedicated client service manager
  • Detailed reporting including BMS data for transparency
  • Advanced DCIM to centralise monitoring and management

The Datum Concierge Plus service offering takes this approach to the next level providing a bespoke fully managed transition service to include a dedicated account team and technical project manager to manage every element from concept through to deployment.

Concierge service

Datum Concierge - service as standard

Pre-contract

  • Review of initial requirements to provide advice eg potential space savings based on capacity
  • Engagement with any third party providers eg specialist migration, cabling, connectivity

Post-contract

  • Pre-deployment technical design review to advise potential amendments that could deliver time and money savings eg rack deployment and structured cabling
  • Rack preparation – prepare and provision rack ready for deployment to include cabling, power, remote/local access and network connectivity
  • Organise and manage pass cards, access rights and visitor bookings
  • Temporary on-site storage facility

 

In-deployment practical support

  • Engineer on site during deployment of the kit to guide and support the transition, no matter what time of day
  • Verify cross connect and power work as planned
  • Help deal with any issues that might arise, with access to emergency stores and detailed knowledge of the facility
  • Liaise with 3rd parties eg specialist migration company
  • On-site escort for temporary pass holders

Post-deployment

  • Capacity, environmental and access reports with regular service reviews

Additional available and integrated elements provided by third parties including specialist migration, removals, connectivity provision and cable installation

Datum Concierge Plus

The Datum Concierge Plus service provides a more bespoke, fully managed service for clients who are looking for additional support through Discover, Execute and Support.

A dedicated account team and technical project manager is assigned to manage every element of your transition from concept through to deployment and on-going operational maintenance.

Discover

  • Feasibility study and auditing of existing asset suite
  • Lead workshops on IT roadmap and migration strategy
    • Review opportunities for consolidation
    • Disaster Recovery and Business Continuity Planning
  • Lead workshops on LAN, SAN, WAN requirements with in-colo ICT design services
  • Physical design services, rack layout
    • IT equipment layout
    • Rack power assessment and rack power design
    • Cable management design
    • CFD modelling
  • Create Migration plan:
    • Programme activities
    • Stakeholder map
    • Agree ownership of tasks and deliverables
  • Service readiness - verify ICT and power infrastructure is in place prior to move implementation as planned and assist with remote/local access and network connectivity
     

Execute

  • Dedicated Technical Project Manager and support team to manage your deployment of the kit to guide and support the transition, no matter what time of day or night
    • Total facility preparation
      • Logistics - secure packing, moving, tracked vehicles
      • Rack Ready (profiling, power, data)
      • Management of all third party suppliers
      • Access prepared
  • Dedicated, temporary on-site secure storage for the duration of your migration 
  • Sundry stock of equipment available – power leads, cage nuts, labels, small tools

Support

  • Full asset inventory completed – basic spreadsheet or live secure customer portal access
  • Capacity, environmental and access reports that feed into your regular service review meetings
  • Secure in-house warehousing facility with stock management reporting