Any overhaul of your corporate IT to embrace a hybrid solution is likely to bring you to a point when you need to identify an appropriate colocation provider. Inevitably there will be several basic criteria that you need to tick off but the provider’s approach to colocation provision can make or break the overall success of the relationship.
Entrusting the safekeeping of your key data to a third party is a significant step which needs to be more than a leap of faith. Datum adopts a service-enhanced approach to all aspects of colocation delivery, not least the high-risk period of migrating your kit into the data centre. If the transition is not executed to perfection, it can have serious ramifications for your business. To ensure a seamless, stress-free experience from start to finish, Datum developed the ‘concierge approach’, which provides all clients with dedicated support and invaluable peace of mind. Read on to see how our concierge services work throughout the lifecycle of data centre migration.
Get it right before you sign
Upfront, we spend time understanding what you’re trying to achieve and the specific requirements you have in order to ensure you are contracting for what you actually need. From there, we’ll make recommendations on space or capacity savings, or consult with you and relevant partners on other options that might work (for example, a hybrid approach where you reduce your footprint over time). It’s our belief that by using a partnering approach we can best help our clients achieve the optimum data centre solution.
Sailing through project deployment
Once the scope and requirement is agreed, our team get to work straight away on preparing for deployment. This includes conducting a technical design review, advising on potential amendments that could deliver time and money savings, as well as rack preparation, including power, cabling and network connectivity. Part of this process involves even such small but crucial details as organising, in readiness for the migration day, passes and access rights to Datum’s secure facilities. This level of preparation allows us to properly plan and execute the project, with as little disruption as possible.
Support throughout deployment
Our concierge approach means that we are very ‘hands-on’, from having an engineer on site to guide and support the data centre transition to the assistance our team provides in liaising with third parties, like specialist migration companies or network providers. This ensures that we can monitor, assess and recommend additional support, be it from Datum or an expert among our partner network.
Keeping in touch
Once the data centre migration project has been deployed, our team is still on hand and in touch with our clients, providing capacity, environmental and access reports, as well as regular service reviews. We also advise clients should they come to us with other business IT needs, such as removals and increased connectivity. We often utilise our extensive partner network to support client growth post-deployment.
We have extensive experience of migrating our clients’ IT infrastructure and workloads to our data centres and can support our clients at every step of the process – from pre-contract to deployment and beyond. Our concierge services include:
- Assessing feasibility and auditing existing assets.
- Reviewing opportunities for consolidation.
- Designing rack layout.
- Developing a migration plan.
- Supporting migration, deployment and transition.
- Management of third-party suppliers.
- Regular service review reports and meetings.
We have two UK colocation facilities giving us a presence in the two most economically active areas of the UK – our flagship London-edge facility in Farnborough, and our facility in Manchester. To uncover the value of colocation and find out what sets us apart, book a tour now.