60 seconds with… Melissa Hagan

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Describe your typical day at Datum in no more than 20 words.

No day is the same! Client renewals, service reviews and onboarding new clients. The list goes on…

How did you end up in the role you are in at Datum?

I started with Datum as their Business Administrator and quickly moved into service management within the first six months. I was Datum’s Client Service Manager for a couple of years, I then became the Head of Service Management, and now I’m the Client Engagement Director. Having not worked within this industry before, this was a steep learning curve (which hasn’t ended yet). I have always been encouraged by Datum to take on responsibilities that are outside my comfort zone to help me develop professionally – and so far, so good…

Best thing about working in tech?

Learning new things – the industry never stands still.

Worst thing about working in tech?

Getting used to the ever-evolving jargon.

Which one piece of technology could you not live without?

Definitely my sat-nav. Sense of direction is not my strong point.

Which one piece of technology would you ditch into room 101?

Wired headphones – I have never had a set that didn’t break within minutes.

Apple or Android?


Describe the Datum team in three words.

Hardworking, committed, friendly.

I had to ask… I’ve heard rumours about an interesting pet. Tell us more…

We recently got a new member of the Hagan family, our Bernese Mountain dog, Remy. He is now seven months old and already weighs 32kg. He’s a gentle giant with a lot more growing to do – he will be around 60kgs when he is fully grown. He has a wonderful personality and his favourite things to do are eat, sleep, have cuddles and play tug of war (in that order).