We’re pleased to officially welcome Vicki Cooper to the Datum team – Vicki joined us at the beginning of 2026 as our new Client Service Manager.
We sat down with Vicki to learn more about her day-to-day responsibilities, her professional background, and her perspective on the technology that drives our business forward.
At the core of Vicki’s role is a commitment to ensuring our clients get the absolute most out of their data investment. She manages the monthly service review cycle for our data system accounts, keeping clients completely informed through data-driven reporting.
This involves delivering tailored reports and graphical visualisations of capacity readings, rack consumption, and kW and kWh charts. By doing this, Vicki enables our clients to monitor power consumption trends and make highly informed decisions regarding their system capacity.
“The monthly reviews of capacity readings allow me to spot trends before they become a problem,” Vicki explains. “I am able to report if a client is approaching their limit and ensure they are always using exactly what they pay for.”
Vicki brought a strong foundation of transferable skills in customer service and administration to Datum. However, she specifically chose to join us because she wanted to challenge herself within a more technical environment.
She enjoys the collaborative environment at Datum, noting that every day brings a new challenge. What particularly stands out to Vicki is the seamless collaboration between the technical and client-facing teams. This dynamic allows her to get answers quickly, ensuring she can provide fast, accurate responses to clients.
“There is a real one-team mentality here,” Vicki notes. “The proactive nature of the company has really stood out to me, and there is also a genuine openness to sharing knowledge.”
““And, as an aside, I just wanted to mention how much I appreciated the welcome I’ve received since joining. The team here is a fantastic group to work with. I have been impressed by the wealth of knowledge and the willingness to share it.”
Before her role at Datum, Vicki built a career centered around high-volume customer interaction. She spent 13 years with Evergreen Garden Care in the agricultural sector, a role that allowed her to master the end-to-end customer journey. Prior to that, she worked for Philips Electronics.
Throughout her career, Vicki has managed a wide range of complex customer systems and digital portals, which has stood her in good stead for supporting client needs at Datum.
Vicki doesn’t come from a traditional technical background, so she offers a slightly different perspective on things. Mostly, she notes how well technology empowers the client and drives business growth.
When asked about the hurdles of the job, she points to the sheer volume of data as the biggest challenge. In terms of tech, her computer remains the one tool she simply could not live without, as it integrates every single aspect of her job. And if she could banish one thing from the workplace forever? Physical paper reports. She vastly prefers a streamlined, digital approach.
When she’s not working, Vicki believes that physical activity is the best way to hit the reset button. In her spare time, she enjoys staying as active as possible. She also loves hosting friends and getting involved in organising events.
Proactive. Reliable. Efficient.