Since launching our flagship FRN1 data centre in 2012, we’ve gained invaluable insights into the growing demand for secure and scalable data centre capacity. We’re using these insights to expand – notably the construction of our brand-new Manchester site, MCR2. Nearing completion, this cutting-edge facility will meet the increasing needs of businesses requiring reliable and innovative data solutions, solidifying our commitment to supporting digital growth and resilience.
Colocation – what our experience has shown to matter most
Building data centre resilience
10 things we’ve learned
#1 Sustainability – it's possible to create essential data centre infrastructure sustainably
Data centres are enablers of digital technology, and increased demand brings escalating environmental responsibilities. There’s a common misconception that sustainable data centre construction must be prohibitively expensive, but our MCR2 construction proves otherwise. By incorporating sustainable practices into the design and construction process from the outset, significant sustainability gains can be made without costs spiralling out of control.
#2 It’s amazing how much a lean and focused company can achieve compared to a large and unwieldy one
We might not be the biggest data centre, but our offering and reputation is acknowledged across the industry and by peers. We can go toe to toe with the big players and demonstrate to top-level organisations that we are the best solution on the market. Our smaller size gives us more agility and flexibility compared to large-scale providers and, as a relatively new player in the colo market, we have had the freedom to explore new ideas and develop innovative solutions without being constrained by ingrained corporate procedures.
#3 It’s not about winning contracts at any cost
Sometimes, if the price point won’t allow us to deliver the quality of service we benchmark ourselves against, we have to accept that we should walk away from the deal for the good of the business (and indeed the market). Success lies in offering the most suitable solutions for clients, even if they diverge from market trends. For instance, while cloud technology was widely promoted in recent years, it’s crucial to assess whether it genuinely aligns with the client’s specific needs rather than adopting it as a default option.
#4 Colocation is a service – not a property play
Flexibility, both operational and commercial, is key to delivering a tailored solution to our enterprise clients. All clients have different technical demands and being able to adapt our service and solution to meet those demands is key to us winning some of our larger deals. Our service management can be a life saver for enterprise clients engaged in complex digital transformation processes, and for service providers who are onboarding multiple clients simultaneously.
#5 A client-facing engineering team is more than a ‘nice to have’
By not keeping our engineering team hidden away in the depths of the engine room, we ensure quick responses to client requests and a simple ‘one stop’ engagement process between our clients and our engineers. Many of our peers channel communications through account managers or outsource remote hands services. In contrast, we prefer a more open and collaborative approach.
#6 To offer a truly excellent service, the right hand must know what the left hand is doing
In larger organisations, roles and responsibilities are often very defined. Our relatively compact team means that we all work exceptionally closely with each other, and we all have a good understanding of what everybody else is doing. This benefits our clients and partners, who can pick up the phone directly to anyone in our organisation and receive a helpful response
#7 The importance of location shouldn’t be underestimated
The location of a data centre plays a vital role in ensuring optimal performance, security, and accessibility. Proximity to users reduces latency, enabling faster data transmission and an improved user experience. Access to reliable power sources and connections to multiple network providers ensures uninterrupted functionality. Farnborough – the location of our flagship data centre – serves as a pivotal hub for businesses in London, offering seamless connectivity and operational reliability in one of the world’s leading financial and commercial centres. Meanwhile, our Manchester site supports the dynamic northern powerhouse, catering to a rapidly growing economy driven by innovation and industry diversification.
#8 Transparency and openness are key
For us this means listening to our clients’ requirements, acting on feedback and ensuring that we always do what we commit to doing. There is nothing to be gained from being anything but 100% honest and open with clients if we are to manage, meet (or, ideally, exceed) expectations.
#9 Work to your strengths
By outsourcing the management of the underlying data centre infrastructure (M&E) to a high-quality provider rather than doing it in house through a ‘mixed’ responsibility engineering team, we ensure focus and first-rate operations. After all, if our engineers are faced with M&E issues at the same time as a client needs assistance, which should they focus on first?
#10 Our partner ecosystem adds value
To augment our colocation solution, we work with selected partners to provide additional services for our clients. By combining our colo with the services provided by our partner ecosystem, we can present a market-ready, end-to-end digital transformation solution and mitigate the need for our clients to source and manage diverse suppliers and service.
See our data centre facilities in action
We’re excited to be nearing completion of our MCR2 data centre in Manchester, expanding our operations to three cutting-edge facilities. And we’re not stopping there! Planning permission has been secured for a second data centre (FRN2) adjacent to our flagship FRN1 site in Farnborough. If you’re considering migrating your business-critical IT and workloads off-premise, we’d love to discuss your needs. Better yet, why not book a tour and see our facilities in action?