Break fix services for client equipment

An in-house team that’s available to provide immediate break fix services for equipment that’s held at our data centres.

Equipment issues won’t bring you to a standstill

The reliability of equipment is paramount to the smooth operation of your business, but technological malfunctions are an unfortunate occasional reality. Our team of experienced professionals ensures that any equipment failure is handled swiftly and efficiently to minimise downtime for your organisation. We pride ourselves on delivering a fast and reliable service, so you can focus on running your business knowing that you’re in safe hands.

Using the best engineering staff, we can cover third-party computer maintenance and business-critical services on all major vendors for enterprise server, storage and networking systems. Service levels are flexible to match requirements from next day business response to two-hour fix. The available spares portfolio is continuously managed to ensure we have the capability to exceed agreed SLAs.

Multi-vendor break fix support

Our break fix services provide multi-vendor break fix support for client equipment installed in our data centres and includes a blended support option for both in and out of warranty support for a complete product lifecycle service. Our services cover a wide range of equipment for SME and enterprise from many different vendors including HPE, IBM, Oracle/Sun, EMC Fujutsu and Dell. Technology capability stretches from high-powered low-energy, virtualised systems and complex storage solutions to legacy VMS, Tru 64 Unix and HP-UX.

Let’s talk solutions

Our market-leading colocation solution ensures that any equipment failures are handled quickly and efficiently, minimising downtime for your business. At the core of our professional service is our commitment to solving problems for our clients – our team is always prepared to go the extra mile to deliver exceptional solutions. Get in touch with us to see how our break fix services can be tailored to meet your business needs.