Moving your data centre is not a prospect that anyone looks forward to. Like moving home there are plenty of potential pitfalls throughout the process, none of which are a bundle of laughs. But sometimes you have to manage challenges in order to deliver against the desired business or IT strategy – which may mean a transition is necessary, in order to ensure your data centre arrangements are fit for purpose and will properly support, secure and connect your IT infrastructure.
If you have concerns that your current provision will not properly support the changing demands on your IT, or have actually been impacted by downtime, you may have reached the point where the existing arrangements need to be reviewed. And if your best option is to move, the process will involve significant planning, consideration of the implications for IT strategy, as well as the practicalities of the move itself and the restoration of normal service – ensuring everything is back up and running smoothly.
When prospective customers approach us as part of their process of identifying a new data centre provider, they frequently present a similar set of requirements– and the questions they ask are often indicators of their past experience. Their co-lo tales can cover anything from issues with their previous supplier underperforming or even failing, issues with an inappropriate and inflexible contract, unresponsive customer support, or perhaps they have previously been through a particularly difficult move. For others it’s the first time and they simply don’t know what to ask.
Power, cooling and security are naturally important across the board. Stories of major outages at data centres are the stuff of nightmares for most IT managers. It is important to be aware that behind the headline claims, not every data centre facility has sufficient redundancy or adequate provisions to ensure appropriate resilience on which your business can rely.
Based on past experience, existing users of co-lo frequently include service and support as key differentiators. Their priorities are often reflected in the service levels they seek – things such as making sure that the resilience can be trusted to perform, that the monitoring, management and maintenance of the facility is thorough, that remote hands engineering services can be called upon, that support is available when needed and that any issues can be resolved efficiently if they arise. What’s most important is knowing their provider won’t leave them in the dark, or leave their infrastructure and their data vulnerable.
Once all the boxes have been ticked and your choice of data centre is almost complete, what about the move itself? It can be easy to overlook parts of the process, so it’s worth considering the following points (complete with the analogy of moving house):
Datum’s key differentiator, over and above our state-of-the-art, purpose built facilities, is the enhanced service that we provide to our clients to ensure that the Datum co-location story is a positive experience with a happy ending. Emblematic of this approach, the Datum Concierge Service is designed to make planning and moving as smooth as possible right the way from pre-contract and pre-deployment, to the actual transition and migration, and on through the life of the client-provider partnership.
Why not ask us about making your move smoother? Contact us today