An innovative law firm renowned for its radical approach to delivering legal services through a remote consultant model.
Using expert support teams, underpinned by the latest technology, the organisation prides itself on being able to remove the constraints traditionally placed on lawyers and deliver a better way of working that suits the lawyers and their clients.
The client was contacted by their incumbent data centre to tell them that due to a refurbishment project, they would have to move their 44U rack of kit into a sister data centre and only had a month in which to do so.
The client decided to take the opportunity to identify an alternative provider that would be a better fit for their current and future data centre needs. Their head of IT had previous experience with Datum and they approached us for help.
Time was critical, and having agreed the full requirements with Datum, the order was placed on the Tuesday with a deadline for the rack, power, cooling and network connectivity to be live by that Saturday. By employing our Concierge approach we were able to assure the client that their IT migration would run smoothly and on time.
Key to this was the constant contact between the client and the Datum operation team to create a full migration project plan. We ensured the rack preparation was completed in readiness and provided an engineer on site on the Saturday to assist the client where needed and provided a full hands-on service.
The head of IT at the client commented:
I was extremely impressed by the way that Datum addressed our time-critical challenge and helped us to turn everything round so quickly. The service they delivered was excellent and the ongoing approach to service management means gives me great confidence in having selected Datum to house our business- critical IT.
The flexibility of their approach is also refreshing, to the point that in line with our expansion plans they offered us a right of first refusal on a second rack free of charge for 12 months. The knowledge that we can expand into a contiguous rack without upfront financial outlay is ideal and allows us to confidently pursue our ongoing development.
If you’ve been considering an IT migration or digital transformation for your business, we would love the opportunity to discuss your needs and show you how our approach can support your business goals.